jaja99's Privacy Policy
jaja99 takes the protection of your personal information very seriously. This policy will tell you how your information is collected and kept secure.
Important Notice: This privacy policy ("Policy") applies to the use of the jaja99 website and services. By using this site, you are considered to have agreed to the terms of this policy. Please read the full policy carefully.
Introduction and Purpose
jaja99 operates a safe and reliable online casino and sports betting platform for players in Bangladesh. We firmly believe that protecting every user's personal information is a fundamental right. This privacy policy will clearly tell you what types of information we collect, how that information is used, who it may be shared with, and what steps we take to protect your information.
When you register an account on jaja99, use the platform, or use any of our services, you are consenting to the collection and processing of information as described in this privacy policy. We keep your information secure using SSL encryption and modern security technology.
What Information We Collect
jaja99 collects various types of information to operate its services properly. Below is a detailed description of what information we collect and why it is needed.
1.1 Personal Identity Information
During account registration and verification, we collect the following information:
- Full name (in Bengali and English)
- Date of birth (for age verification)
- National identity card number
- Valid email address
- Current address
- Occupation details (where applicable)
1.2 Financial Information
To process financial transactions, we collect the following information:
- bKash / Nagad / Rocket / Upay account number
- Bank account details (for deposits and withdrawals)
- Transaction history and amounts
- Deposit and withdrawal dates and times
1.3 Technical Information
Information collected automatically while using the site:
- IP address and device type
- Browser type and version
- Operating system information
- Cookie and session data
- Page view history and click patterns
- Time and duration of site visits
1.4 Gaming Activity Information
To ensure fair play and support responsible gaming:
- Game play history and results
- Bet amounts and frequency
- Win and loss records
- Bonus and promotion usage information
- Session duration and type
Purpose of Information Use
jaja99 uses collected information only for specific and legitimate purposes. Below is a detailed description of the purposes for which we use your information:
2.1 Account Management and Verification
We use your personal information to properly manage your jaja99 account. This includes age verification (only those aged 21 or above may use the platform), identity confirmation, and preventing the creation of multiple accounts. This verification process is essential for the protection of all our users.
2.2 Financial Transaction Processing
We use your financial information to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer. This information is needed to properly handle minimum deposits of ৳100 and minimum withdrawals of ৳1,000. We are always active in preventing financial fraud.
2.3 Providing Customer Service
Our 24/7 live chat support team may access your account information to provide you with the best possible service. This information is used to resolve your issues quickly and provide personalized assistance.
2.4 Ensuring Responsible Gaming
We analyze your gaming activity patterns to ensure responsible gaming. If a player's gaming behavior shows any concerning trends, we take steps to provide support and set necessary limits.
2.5 Technical Improvement and Security
Technical information is used to improve platform performance, resolve technical issues, and prevent fraud and unauthorized access. We keep your information secure using SSL encryption and modern cybersecurity methods.
Information Sharing and Disclosure
jaja99 does not sell your personal information to third parties. However, information may be disclosed in the following limited circumstances:
3.1 Service Provider Partners
We work with trusted third parties for payment processing, technical support, and security services. Only the necessary information is shared with these partners, and they are required to comply with our privacy standards.
3.2 Legal Obligations
Information may be disclosed as required by legal proceedings, court orders, or authority requests. In such cases we act in accordance with legal rules and always provide only the minimum necessary information.
3.3 Fraud Prevention
Information may be shared with relevant authorities as needed to prevent financial fraud, money laundering, and other illegal activities.
3.4 Business Restructuring
In the event of a business merger or acquisition, user information may be transferred. In such cases the new party will be required to follow this privacy policy.
Clear Statement: jaja99 never sells your personal information to advertisers or marketing companies. Protecting your information is our highest priority.
Information Security Measures
jaja99 applies industry-standard security measures to protect your personal and financial information. Our security framework is as follows:
4.1 Encryption Technology
All your personal information and financial transactions are protected by 256-bit SSL encryption. This technology ensures that all data exchanged between your browser and our servers remains encrypted and cannot be read by third parties.
4.2 Access Control
Access to your information is restricted to authorized personnel only. Each employee's access is logged and regularly audited. We follow a policy of minimum necessary access.
4.3 Regular Security Testing
Our systems undergo regular security testing. We use the latest security technology to identify vulnerabilities and stay protected from cyber threats.
4.4 Data Backup and Recovery
We maintain regular backups to ensure the safety of your information. We have measures in place to recover data in the event of any technical failure.
Cookie Policy
Cookies are used on the jaja99 website. Cookies are small text files stored on your device that help improve your browsing experience.
5.1 Essential Cookies
These cookies are necessary for the basic functioning of the site. They are essential for maintaining login sessions, ensuring security, and operating core services. They cannot be disabled.
5.2 Functionality Cookies
These cookies are used to remember your preferences and improve your experience using the site. They help save your language preferences and account settings.
5.3 Analytics Cookies
Analytics cookies are used to understand how the site is used and to improve services. The information collected is aggregated and anonymous.
5.4 Cookie Control
You can manage cookies through your browser settings. However, disabling essential cookies may affect some site functionality.
Your Rights
As a registered user of jaja99, you have the following rights over your own information:
6.1 Right to Access Information
You may request a copy of the information we hold about you at any time. We are committed to fulfilling this request within 30 business days.
6.2 Right to Correct Information
If any information we hold about you is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from account settings; for other cases, please contact our support team.
6.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, this right may be limited in cases of legal obligations, fraud investigations, or ongoing disputes. Financial transaction records are required by law to be retained for a specified period.
6.4 Right to Object to Processing
You may object to the processing of your information for marketing communications or analytics purposes. In such cases we will consider your request and comply where applicable.
6.5 Right to Close Account
You may request to close your jaja99 account at any time. When an account is closed, your personal information will be removed from our active database, though some information may be retained for a specified period as required by law.
Data Retention Period
jaja99 retains your information for as long as it is needed. Retention periods vary by type of information:
7.1 Account Information
All account information is retained while your account is active. After an account is closed, certain information may be retained for a number of years as required by law.
7.2 Financial Transaction Records
Financial transaction records are retained for an extended period due to legal obligations and audit requirements. This retention is essential for compliance with anti-money laundering regulations.
7.3 Technical Logs
Server logs and technical information are generally retained for a short period and then deleted automatically. However, specific logs may be retained for longer if needed for security investigations.
Protection of Minors
8.1 Age Verification Policy
jaja99 strictly provides services only to those aged 21 or above. Age verification is mandatory at the time of account registration. We do not knowingly collect any information from minors.
8.2 If a Minor's Information Is Discovered
If we learn that a minor has registered on our platform, we will immediately close that account and delete all associated information. If a parent or guardian becomes aware of any such matter regarding their child, please contact us.
Policy Changes & Updates
jaja99 reserves the right to change or update this privacy policy as needed. For any significant changes, we will:
9.1 Notice of Changes
- Clearly state the date of changes on the website
- Send a notification email to registered users
- Obtain consent at the time of login for important changes
- Clearly communicate the date on which the updated policy takes effect
9.2 Meaning of Continued Use
Continuing to use jaja99 after the updated privacy policy is published will indicate that you have agreed to the revised policy. If you do not agree to the new policy, please contact our support team to close your account.
Contact & Data Requests
If you have any questions about this privacy policy or any requests regarding your information, please contact us. Our dedicated privacy team is ready to answer all your questions.
We are committed to protecting your information
For any privacy-related questions, contact our 24/7 live chat support or email us:
[email protected]
Related Policies: To learn more, read our Terms & Conditions and Responsible Gaming Policy. If you have questions, visit our FAQ page.