jaja99 Terms and Conditions

1.1 Age Requirement

To create an account and play games on the jaja99 platform, you must be 21 years of age or older. No person under the age of 21 is permitted to use this site. We reserve the right to verify age at the time of registration, and any account belonging to a minor will be closed immediately.

1.2 Geographic Eligibility

This platform operates primarily for Bangladeshi players. If you reside in a country where online gaming is legally prohibited or restricted, it is your own responsibility to comply with those regulations. We reserve the right to terminate accounts accessed from restricted regions through jaja99.

• Each user may operate only one account.
• Multiple accounts may not be created from the same household or the same IP address.
• The account is strictly personal and may not be used by anyone else.

1.3 Identity Verification (KYC)

As part of our security and compliance process, we may request identity verification at any time. This may include:

• A copy of a National ID (NID) or passport
• Proof of address (utility bill or bank statement)
• Proof of ownership of the payment method

Withdrawals may be on hold until verification is complete.

2.1 Registration Process

To create an account on jaja99, you must provide accurate and complete information. We reserve the right to terminate accounts and forfeit balances if false information is provided. Information required at registration includes:

• Full name (as shown on your ID)
• Date of birth (for age verification)
• Mobile number and email address
• Preferred payment method

2.2 Account Security

Keep your account password and login details completely confidential. Report any unauthorized access to your account to our support team immediately. Sharing your account with anyone else is strictly prohibited and may result in account termination.

2.3 Updating Account Information

If any of your personal details change (such as your mobile number or email), update your account promptly. jaja99 will not be responsible for any service disruption caused by outdated or incorrect information.

3.1 Deposits

The following methods can be used to deposit funds into jaja99: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount across all methods is ৳100.

Deposited funds will only be accepted from a payment account owned by the registered user. Deposits from third-party accounts are prohibited and such transactions will be cancelled.

3.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours. The following conditions apply to withdrawals:

• Withdrawals can only be made using the same method used for the deposit.
• Withdrawals will be on hold if identity verification (KYC) has not been completed.
• Withdrawals from bonus funds cannot be made until wagering requirements have been met.
• We reserve the right to review withdrawals in cases of suspicious activity.

3.3 Transaction Cancellation

If you wish to cancel a withdrawal request that is still being processed, please contact the support team. Once processing is complete, cancellation is not possible. We reserve the right to correct any erroneous transactions caused by technical errors.

4.1 Welcome Bonus

New accounts on jaja99 receive a 120% bonus on the first deposit, up to a maximum of ৳5,000. For example:

• If you deposit ৳1,000, you will receive a ৳1,200 bonus and your total balance will be ৳2,200.
• If you deposit ৳10,000, you will receive a ৳5,000 bonus and your total balance will be ৳15,000.

4.2 General Bonus Terms

The following conditions apply to all bonuses and promotions:

• Each player may claim each promotion only once.
• Bonuses may only be used on approved games — some games may be excluded from bonus wagering.
• Funds cannot be withdrawn directly from the bonus balance — wagering requirements must be met first.
• jaja99 reserves the right to withdraw or modify any bonus.
• We reserve the right to investigate accounts if bonus misuse is suspected.
• Claiming bonuses through multiple accounts is strictly prohibited.

4.3 VIP Program

The jaja99 VIP program has three tiers, each offering weekly cashback:

• Bronze: Up to 0.4% weekly cashback.
• Silver: Up to 0.8% weekly cashback.
• Gold: Up to 1.2% weekly cashback.

Tier changes are based on gaming activity and history. Full details of VIP benefits are available on the jaja99 Casino page.

5.1 Fair Play Policy

jaja99 is committed to ensuring fair play. All our games are operated by verified game providers and use Random Number Generator (RNG) technology. Every game result is completely impartial.

5.2 Technical Issues

If a technical error or internet disconnection occurs during gameplay, jaja99 will resolve the situation as fairly as possible. However, jaja99 is not responsible for losses caused by internet connection or device issues.

5.3 Cancelled Games or Incomplete Rounds

If a game round is left incomplete due to a server issue, the fairest resolution will be provided according to the game log. Decisions regarding affected rounds are final and binding.

6.1 Strictly Prohibited Activities

The following activities are completely prohibited on the jaja99 platform and may result in account termination and balance forfeiture:

• Playing games using automated software, bots or scripts.
• Bonus abuse — claiming bonus benefits through multiple accounts.
• Money laundering or any financially criminal activity.
• Collusion or conspiracy with other players.
• Attempting to hack or breach the site's security systems.
• Creating an account using false or unverifiable information.
• Conducting transactions using third-party payment methods.
• Exploiting any error or bug in the site's software.

6.2 Chargeback Policy

If any user files an unjust or fraudulent chargeback, their account will be suspended immediately and legal action may be taken if necessary. For genuine issues, please contact our support team directly.

7.1 Data Collection and Use

Your personal information (name, mobile number, email, payment details) will be used solely for account management, identity verification and service improvement. Your data will not be sold or transferred to third parties, though information may be provided to authorities if legally required.

7.2 SSL Encryption

jaja99 keeps all transactions and personal data secured through SSL encryption. Our servers follow the highest security standards and regular security audits are carried out.

8.1 Commitment to Responsible Gaming

jaja99 treats responsible gaming as its highest priority. Gaming is for enjoyment — not as an alternative source of income. We work toward the well-being and peace of mind of our players.

8.2 Self-Control Tools

We provide the following features for players:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Time Limits: Control how long you play each day.
• Take a Break: Temporarily suspend your account for a set period.
• Self-Exclusion: Deactivate your account for the long term.

To use these features, contact our support team. For more details, visit our Responsible Gaming page.

8.3 Protection of Minors

jaja99 does not allow anyone under 21 to use the platform. It is recommended that parents use parental control software on shared family devices to prevent minors from gaining access.

9.1 jaja99's Rights

jaja99 may suspend or close an account without notice for any of the following reasons:

• Violation of any clause of these Terms and Conditions.
• Suspicion of fraudulent activity.
• Involvement in money laundering or financial crimes.
• Operating an account under a false identity.
• Legal or regulatory reasons.

9.2 Balance Refund Policy

If an account is closed for a legitimate reason, the actual deposit balance (excluding bonuses) will be refunded. However, if fraudulent activity is proven, jaja99 reserves the right to forfeit all balances.

9.3 Closing Your Account Yourself

You may permanently close your account at any time by contacting the support team. The service will continue to be available until the account closure request has been fully processed.

10.1 Service Availability

jaja99 strives to ensure uninterrupted service; however, temporary disruptions may occur due to maintenance, technical issues, or unforeseen circumstances. jaja99 will not be held liable for any losses caused by such interruptions.

10.2 User Responsibility

You use this platform at your own risk. Gambling involves financial risk, and you are fully aware of that risk. Play within your own financial limits.

10.3 Third-Party Services

Our platform includes services from third-party game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Ezugi, Evolution Gaming, NetEnt, Microgaming) and payment providers. jaja99 is not responsible for the performance of these services or their own terms and policies.

11.1 Complaints Process

If you have a dispute or complaint, please contact our customer service team first. We will make every effort to resolve the matter within 7 business days. The support team is available 7 days a week, 24 hours a day, according to Bangladesh Standard Time (BST, UTC+6).

11.2 Final Decision

In all game-related disputes, jaja99's decision will be considered final unless a technical error is proven. Game logs and server records will be treated as authoritative evidence in all cases.

11.3 Applicable Law

For detailed information regarding the applicable law and jurisdiction for any disputes relating to these Terms and Conditions and the use of the jaja99 platform, please contact the support team.